Infralyst Support
Support for your Infralyst workspace
Need help with setup, recommendations, or billing? Our team is here to help. The fastest way to reach us is by email at [email protected].
How to get help
Product & billing
[email protected]Questions about setup, recommendations, Terraform PRs, or billing. Email us from the address linked to your workspace and include any relevant screenshots, error messages, or PR links.
Security & privacy
[email protected]Found a potential security or privacy issue, or have questions about how we handle data? Email us.
You can also read more on our Security and Privacy Policy pages.
General questions
[email protected]Not sure if Infralyst is a good fit yet, or want to talk about roadmap and partnerships? Drop us a line.
What we can help you with
Setup & onboarding
Connecting AWS accounts via read-only IAM roles, installing the GitHub App, and mapping Terraform state to the right accounts and repos.
Recommendations & PRs
Understanding specific recommendations, tuning thresholds or exclusions, and troubleshooting Terraform PR creation and status.
Account & billing
Plan changes, invoices, and workspace management.
Notifications & Slack
Configuring Slack notifications, channels, and alert frequency.
Response times & availability
Support is handled directly by the engineers building Infralyst, so you get thoughtful answers, not scripts.
Hours
We usually reply Monday–Friday during Hong Kong and UK business hours.
Typical response time
We aim to reply to most support emails within 1–2 business days.
Priority issues
If something looks production-impacting (for example, PRs failing to generate across your workspace), mention this in your subject line and we'll do our best to prioritize it.
Not sure where your question fits? Email [email protected] and we'll put you in touch with the right person.